Refund and Returns Policy

Refund and Returns Policy

At NovustiQ, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely satisfied, we’re here to help with a smooth and hassle-free return and refund process.

1. Eligibility for Returns
You may return your product under the following conditions:
- The item must be unused, in its original condition, and in the original packaging.
- The return request must be initiated within 15 days of receiving the product.
- Items marked as non-refundable or final sale are not eligible for returns.

2. How to Initiate a Return
To start a return, follow these steps:
1. Contact our customer support team at support@novustiq.com/+447456382501 or visit https://novustiq.shop/pages/refund-and-returns-policy.
2. Provide your order details, including the order number and reason for the return.
3. Once approved, you will receive instructions on how to return the product.

Note: Customers are responsible for return shipping costs unless the product is defective or damaged.

3. Refund Policy
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 30 days to the original payment method. Please note that processing times may vary depending on your bank or payment provider.
- Shipping fees, if any, are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at support@novustiq.com / +447456382501 with your order details and proof of damage/defect.

5. Non-Returnable Items
Certain items are not eligible for returns, including:
- Gift cards
- Items on sale or clearance
- Specify other items, if applicable

6. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 15 days of delivery. Include photos or videos of the damage, and we will work with you to resolve the issue promptly through a replacement or refund.

7. Cancellations
Orders can be canceled before shipment. If the order has already been dispatched, it will be subject to the return process outlined above.

Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: support@novustiq.com
- Phone: +447456382501
- Website: https://novustiq.shop/pages/contact


We at NovustiQ are committed to ensuring your satisfaction. Thank you for choosing us!